Ensuring that you cater to your customer is an integral part of any business, but this is especially true of the restaurant industry. You, more than anyone, understand that your customer is your bread and butter and the people that will keep your business thriving and afloat or plunge it into the depths of irrelevancy and failure. Which do you choose? Learn more about how to ensure that you can cater to the customer of your restaurant below. Your customers, and your wallet, will thank you.
Train Your Staff
In many ways, your staff is the first line of defense when satisfying your customer. Ensuring your staff understands how to work with customers appropriately is the key to your successful business. Ensure staff members go through training scenarios with not just pleasant customers but difficult ones. Will they keep a cool head when dealing with a customer having a bad day? Have new team members shadow a senior member of the team for additional experience. It’s surprising how easily you can pick something up when you have someone to show you the ropes.
If your customer says that they don’t like a particular menu option, listen to them. This is especially true if multiple people say the same thing. Think about the general mood and ambiance of the floor. Do customers tip one server better than others? Do they complain about cleanliness or the attitude of the staff? Ensure you stay customer-centric and learn more about your customers’ concerns and clarifications about your business. You’ll be happy you listened to them. This is a crucial way to cater to the customer of your restaurant.
Make Your Staff Happy
A happy staff is generally glad to help your customers. You need to ensure while focusing on the customer that you also take staff feedback into account. Take their suggestions on kitchen layout ideas to heart. Staff have unique and nuanced perspectives, so they feel heard and appreciated. Give rewards for good service and a clear commitment to customer loyalty and happiness. You’ll be glad you took these steps. It’ll take your business to the next level.