Good To Know

5 Tips for Finding the Right Pool Service Experts for Maintenance

The skies may be gray right now, but your pool will still need some upkeep. How do you know how much attention your pool needs? Do you remember the last time your pool maintenance crew came, if it was a regular service at all?

These are some questions you should be asking yourself. If you skip maintenance on your pool, you may find that an unforeseen accident may happen, or you may need to make emergency repairs on a problem that started as a small issue you didn’t know to look for. But how do you find the right pool service experts for your pool? Here are five tips to help your research:


1. Decide What Maintenance Can Be Done In-House—And What Can’t

Whether you are dealing with an indoor or outdoor pool, it cost a lot of money to install it in the first place, and you want to keep it in service for years to come and get the most value from it. You also want to keep patrons safe and make sure your pool looks great at all times. As you probably already know, that requires a variety of daily, weekly, monthly, and annual maintenance tasks, ranging from skimming debris from the surface of the water to monitoring the chemical balance. Some of these are more difficult and time-consuming than others.

You’ll need to decide what you and your staff can manage and what work should be delegated to pool service professionals. For instance, skimming the water and clearing the pump baskets are simple tasks that need to be done fairly regularly, so it might not make sense to call in a pro that often. However, measuring chemicals, vacuuming, removing algae, and maintaining the filter system take a little more time and knowledge. Hiring pool service experts will leave your staff free to complete other business-related tasks while you can feel confident your pool is cared for properly.

2. Find Services That Meet Your Needs

Once you know what services you want the professionals to handle, take a look at a few local pool companies to see what services they offer. Do they specialize in indoor versus outdoor pools? What about residential versus public? Make sure to choose a company that can maintain a pool like yours.

Review the pool maintenance service packages offered by each company. It may seem cheaper to schedule a one-time service every so often, but you may end up spending more money than you expect this way. Instead, the right service contract will include regular visits and a checklist of tasks that get completed on a schedule based on your pool’s particular needs, the seasons, and so on.

In addition to routine maintenance, you want to work with a service that is on call to help you troubleshoot any problems that come up between service visits. Damage and malfunctions may need to be dealt with immediately, so choose a pool service expert that offers repair services as well.

3. Read Business Reviews

When choosing any particular service or product, reviews shouldn’t be the only thing you base your decision on. But feedback on Yelp, Google, or another review site (and there are many out there) can be an indicator of a high-quality customer experience. Not everyone might have had a good experience with the company, though. In that case, does the company respond to negative reviews and try to fix the problem? Even if the customer didn’t have a good interaction, how the company responds can still make you feel like they’re doing all they can to help.

On top of that, when you see a mix of good and bad reviews, you can see that this company doesn’t have anything to hide. They’re showing that they aren’t afraid of criticism. Here’s something you might not have expected: in 2021, a survey discovered that 96 percent of consumers specifically look for negative reviews “at least sometimes.” In 2018, that number was only 85 percent.

4. Ask What Equipment They Work With

What equipment and supplies does the pool maintenance company specialize in? If you call in because a part needs to be replaced, will it be readily available, or will they have to order a new part before they can fix your issue?

You might also need help with pool winterization, which is something you want to make a point of doing if you have an outdoor pool in the Pacific Northwest. Temperatures can drop below freezing, which can damage a pool if it’s still full. Winterizing your pool will also save you money, especially when it comes to energy costs. Your pool will have a longer life if you make sure to winterize properly every year.

A pool cover might also be something you need, so make sure that any pool company you plan to work with will be able to help you with installing and maintaining it.

5. Discuss Chemical Costs

Ask how the different pool services charge for chemical costs. Most pool maintenance companies will charge a flat rate for chemicals. This means that you’ll pay the same amount for each service visit, no matter how many chemicals are added. This can be a great option when you have a budget to stick to and want to be sure your pool is always in tip-top shape.

Ask about the particular chemicals used by each company as well. Are they high-end? Are they worth the fee you’ll be charged? Do a little research ahead of time when you compare companies.

Working with the right pool service experts will help keep your pool in top working order. It’s a move that will save you time and work and be great for business.

If you have more questions about what a professional pool company can do for you, contact the experts at Strong Refuge Pool.


Samantha hails from Virginia and is a proud wife to a retired Deputy Sheriff and mother to two amazing little boys named Jack & William. A veteran product reviewer; Samantha has been reviewing products for 12 years and offers high quality product reviews with original photography.

Samantha hails from Virginia and is a proud wife to a retired Deputy Sheriff and mother to two amazing little boys named Jack & William. A veteran product reviewer; Samantha has been reviewing products for 12 years and offers high quality product reviews with original photography.

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