#AmazonClosed– Are You Affected?
So on Monday I tried to do something I do several times a week– make a purchase on Amazon. Many of us do it and take for granted how easy it is, but we were out shopping and I saw something that I wanted to get for my husband, but found it cheaper on Amazon. I added the products to my cart, hit check out… you know the routine. I get a message that shocked me to my core and I felt sick to my stomach “Email Does Not Exist”
Had I been hacked? Did some stranger have every bit of my personal information? Nope… An “Amazon Error” as they are calling it had closed my account. The customer service rep that I spoke to told me that this wasn’t a big deal, sometimes this stuff happens, etc. I was told give it a few days and things would be straight.
Okay, that’s a pain in the butt, but I was willing to wait it out.
Tuesday comes: I get an email to say that I had requested to change my password. I am sitting with my phone in my hand thinking “okay this is really a hacking” because I didn’t touch the change my password button or anything associated with it. Immediately I called Customer Service again. This time I was told that no one could have done that, again it was a glitch. The account was “closed” so no orders could be made and hence the reason that my account information and stored CC numbers were safe.
Wednesday: I waited all day, no action. I called again and asked to speak to a supervisor. Get this guy named Jack who tells me that he knows this is an error and that I should have no issues having the account turned back on. In the meantime I start using my trusty friend Google and find out that I am not alone. 12,000 people and counting are in the same boat as I am and they are getting the same stories that I am. I say this to Jack who tells me he understands I am frustrated and that he realizes we have been Prime members for 8 years and have other paid Amazon services.
Guys, I worked for Amazon for a few months 2 summers ago. What they are telling me does not add up AT ALL!
Thursday (Today)– I realized that my account is not closed that it is what they call “on hold” because I can still get on the app using my phone and see/do things, add stuff to my cart and the only thing I can not do is actually place an order. I decided to give them a call and see if the hold could be lifted.
I immediately ask for a supervisor when the representative couldn’t even spell my email address. The supervisor had me on hold for an hour, told me she could do no more and would call me back in 2-4 hours. 4+ hours passed… I get an email in the meantime telling me the account is again cancelled. No, it’s not. I got right back on and looked. I now have “invalid password” messages and have changed my password again.
The email I got with the bogus closed account message said I was in the appeal process and it will take another 7 business days– This is absolutely ridiculous.
Another call to customer service left me with being told I was being “escalated” because I am a “valued customer” and deserve to have my usage restored.
Amazon Prime $99 per year
Amazon Music- $7.99 per month
I was a Kindle Unlimited member but did cancel that
Kindle Fire, Amazon Fire Stick, and other Amazon purchases made
Books, Movies and Music purchased
How much money does one have to spend to be a “valued customer” and have their accounts turned back on??