#AmazonClosed– Are You Affected?


 

#AmazonClosed– Are You Affected?

 

So on Monday I tried to do something I do several times a week– make a purchase on Amazon. Many of us do it and take for granted how easy it is, but we were out shopping and I saw something that I wanted to get for my husband, but found it cheaper on Amazon. I added the products to my cart, hit check out… you know the routine. I get a message that shocked me to my core and I felt sick to my stomach “Email Does Not Exist”

Had I been hacked? Did some stranger have every bit of my personal information? Nope… An “Amazon Error” as they are calling it had closed my account. The customer service rep that I spoke to told me that this wasn’t a big deal, sometimes this stuff happens, etc. I was told give it a few days and things would be straight.

Okay, that’s a pain in the butt, but I was willing to wait it out.

Tuesday comes: I get an email to say that I had requested to change my password. I am sitting with my phone in my hand thinking “okay this is really a hacking” because I didn’t touch the change my password button or anything associated with it. Immediately I called Customer Service again. This time I was told that no one could have done that, again it was a glitch. The account was “closed” so no orders could be made and hence the reason that my account information and stored CC numbers were safe.

Wednesday: I waited all day, no action. I called again and asked to speak to a supervisor. Get this guy named Jack who tells me that he knows this is an error and that I should have no issues having the account turned back on. In the meantime I start using my trusty friend Google and find out that I am not alone. 12,000 people and counting are in the same boat as I am and they are getting the same stories that I am. I say this to Jack who tells me he understands I am frustrated and that he realizes we have been Prime members for 8 years and have other paid Amazon services.

Guys, I worked for Amazon for a few months 2 summers ago. What they are telling me does not add up AT ALL!

Thursday (Today)– I realized that my account is not closed that it is what they call “on hold” because I can still get on the app using my phone and see/do things, add stuff to my cart and the only thing I can not do is actually place an order. I decided to give them a call and see if the hold could be lifted.

I immediately ask for a supervisor when the representative couldn’t even spell my email address. The supervisor had me on hold for an hour, told me she could do no more and would call me back in 2-4 hours. 4+ hours passed… I get an email in the meantime telling me the account is again cancelled. No, it’s not. I got right back on and looked. I now have “invalid password” messages and have changed my password again.

The email I got with the bogus closed account message said I was in the appeal process and it will take another 7 business days– This is absolutely ridiculous.

 

Another call to customer service left me with being told I was being “escalated” because I am a “valued customer” and deserve to have my usage restored.

Amazon Prime $99 per year

Amazon Music- $7.99 per month

I was a Kindle Unlimited member but did cancel that

Kindle Fire, Amazon Fire Stick, and other Amazon purchases made

Books, Movies and Music purchased

How much money does one have to spend to be a “valued customer” and have their accounts turned back on??

 


Samantha hails from Virginia and is a proud wife to a retired Deputy Sheriff and mother to two amazing little boys named Jack & William. A veteran product reviewer; Samantha has been reviewing products for 8 years and offers high quality product reviews with original photography.

2 comments

  1. Judy Stanley

    My account wasn’t closed, they erroneously sent an email informing me that they believe I habe violated their guidelines and they have “suppressed” all reviewed from me and my ability to post any future reviews. They went on to say this decision is final and no emails from me would be responded to.
    To be fair, I have in the past received promotional items and posted reviews about them. Which was NOT a violation of their guidelines at the time.
    Later, their guidelines changed, and I stopped getting promotional items!

    A couple months after that abrupt, hurtful email, on April 15th they sent and apology email saying my ability to post reviews had been restored and they were sorry if this had caused any inconvenience.

    May 20th, they did it again, without any notice. I contacted customer service, and then got an email saying they’ve suppressed my ability….yada, yada, again!

    I haven’t violated their guidelines.
    Yet I do wonder…. Why, why they are doing this?
    The second letter says they are protecting customers, really? I’m a customer.
    As soon as I realized they no longer allowed promotional reviews, I stopped accepting promotional items! I even bought a book that an author had already given me asking me to review it, I bought it to make sure I didn’t violate their new guidelines!

    Amazon has a group that they designated for promotional reviews. Do they only trust those people to give honest reviews??
    Amazon has a promotion code field during checkout, if you aren’t allowed to use coupons/promotional discounts, then why have that field?
    Why allow the sellers to give out promotional codes of customers aren’t allowed to use them?

    I’m snared they will close my account. I habe about a thousand movies I’ve purchased, several of which I had to buy again recently because they disappeared from my list of available movies to view. I have hundreds and hundreds of digital books on my Kindle, two fire tv sticks, and have been a very loyal Amazon customer since they first originated, and sold books only!
    On average I place about 40 orders a month.
    Now, I cannot review any off those items, how is that protecting anyone?
    The emotional angst this has caused may seem like an overreaction, but I actually cried, more than once. It’s hurtful and very upsetting with no consideration or specific information.

    1. Samantha

      We were highly emotional over the closure as well and I let them know about it too. We place a lot of orders and found ourselves lost without being able to use a service we had paid for one year in advance (Amazon Prime) as well as the fact that we pay for Amazon Music monthly and other services too.
      I shed tears over it as well and wanted to share my experiences through this blog as an outlet because it was the one place I could come to vent my frustrations and let others know they they were in fact not alone at all.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.